Semesterticket FAQ
Still haven't found the answer to your question? Then take a look at our frequently asked questions about the semester ticket.
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semesterticket faq
Here we answer the most frequently asked questions about the semester ticket.
Still have questions? Just send us an email with your query to semesterticket@asta.fh-aachen.org.
General questions about the semester ticket
The price of the Germany semester ticket is linked to the Germany ticket nationwide and amounts to 60% of the latter. The ticket is always purchased for a full semester, i.e. 6 months.
The price for the extension to South Limburg depends on the national tariff index of the Netherlands.
As a transport company, ASEAG is responsible for issuing and sending tickets. Therefore, always make sure that your address is correctly stored in the FH's H1 portal. Your ticket will be sent automatically upon enrollment and will also be renewed automatically if it expires. If you have any questions about the issuance of tickets, please contact ASEAG directly at semesterticket@aseag.de or on site at the customer center.
The chip cards should be sent to you before the start of the semester. If you have not received a card, please check that you have provided the correct address to FH Aachen.
If the address is correct and you still haven't received a ticket at this address, please contact ASEAG customer support.
However, you can “show” your valid ticket afterwards. You can do this either online or at a local customer center, depending on which company checked your ticket. In most cases, you will only have to pay a processing fee of around €7. You will find all the relevant information on the receipt you received from the inspection staff. If you have forgotten your chip card, you can request a confirmation of validity from ASEAG by emailing semesterticket@aseag.de . Whether this is accepted depends on the company imposing the EBE.
Here are a few ways to “show” your ticket for the Aachen region:
- ASEAG Customer Center: Schumacherstraße 14, 52062 Aachen
- DB Travel Center: Aachen Central Station, on the left in the station concourse
- Deutsche Bahn website: DB fare adjustment
- National Express website: EBE National Express
If you lose your semester ticket in the form of a chip card, please contact ASEAG directly at semesterticket@aseag.de or on site at the customer center. You must present your current certificate of enrollment, and a fee will be charged for issuing the card.
You can check the ticket's area of validity on our website about the semester ticket .
The semester ticket does not include transportation of passengers or bicycles.
If you are interested in cycling trips throughout North Rhine-Westphalia, you can look around our semester ticket refund website. .
You can get a refund for your semester ticket on our semester ticket refund website. There you will also find all possible reasons for reimbursement, deadlines, and further information.
No, that is not possible. The semester ticket is financed on a solidarity basis. It is only cheaper than other tickets because everyone pays the same amount—regardless of how much they use the ticket. However, you can apply for a refund for the semester ticket under certain circumstances on our semester ticket refund website. .
If you are on leave and have not paid the semester fee, you can purchase a special semester ticket from us at the Secretary's Office .
If you are on leave of absence and have paid the normal semester fee, you can use the ticket without restriction.
No. Once you have received a refund for your ticket, it will be blocked for the period that was refunded. It will then be reactivated at the end of the period and no later than the next semester, i.e. on March 1 or September 1.
In the event of a refund due to financial hardship, you can of course continue to use the ticket as normal.
Your semester ticket is no longer valid from the day you deregister. However, you can apply for a partial refund of the semester ticket on our semester ticket refund website. if you are de-registered before the end of the semester.
If you have a valid semester ticket but were unable to show your ticket during an inspection, you must first pay an increased transportation fee (EBE, “penalty for fare evasion”) of €60.
However, you can “show” your valid ticket afterwards. You can do this either online or at a local customer center, depending on which company checked your ticket. In most cases, you will only have to pay a processing fee of around €7. You will find all the relevant information on the receipt you received from the inspection staff. If you have forgotten your chip card, you can request a confirmation of validity from ASEAG by emailing semesterticket@aseag.de . Whether this is accepted depends on the company imposing the EBE.
Here are a few ways to “show” your ticket for the Aachen region:
- ASEAG Customer Center: Schumacherstraße 14, 52062 Aachen
- DB Travel Center: Aachen Central Station, on the left in the station concourse
- Deutsche Bahn website: DB fare adjustment
- National Express website: EBE National Express
Questions about switching to the naveo app
On the Services page of FH Aachen (services.fh-aachen.de/Eticket) you can choose whether you prefer to use the chip card or the naveo app.
If you switch from the app to the chip card, you will receive a chip card by mail in the next few days. Please check that the correct address is on file with the university.
The standard method of using the Germany semester ticket is via the naveo app.
When you enroll at the university, you will automatically receive a link from ASEAG that you can use to register in the naveo app.
If you have been using a chip card and would now like to switch to the naveo app, you can indicate this on the FH services page (services.fh-aachen.de/Eticket). You will then be sent a link code shortly, which you can use to register in the naveo app. Your chip card will then be deactivated.
You can switch from the app to using the chip card once per semester. In theory, it is always possible to switch from the chip card to the naveo app.
Because switching from the app to the chip card involves administrative and financial costs, it is only possible to switch once per semester.
No. The ticket is updated every month, but must be downloaded again in the app at the beginning of each month.
Once you have re-registt6ered, you don't need to worry.
If you have not received a link code even though the FH services page states that you want to use the naveo app, please contact ASEAG directly.
To do so, send an email to: semesterticket@aseag.de.
If you encounter any issues with the naveo app itself, please contact naveo support directly: hallo@naveo.info.
It may be that your chip card has been deactivated by mistake or because you have been using the naveo app up to now. You can reactivate your chip card here:
- at any Deutsche Bahn ticket machine
- at the ASEAG customer center at Aachen bus station
- at ASEAG advance sales outlets
There you can also check whether your chip card has been deactivated.
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